FAQ
Customer Support FAQs for Bio Breath
1. General Product Questions
Q: What is Shilajit?
A: Shilajit is a mineral-rich resin that forms in the Himalayan mountains over centuries from the decomposition of plant matter and minerals. It’s known for its health benefits, including boosting energy, improving mental clarity, supporting immune function, and promoting detoxification.
Q: How do I use Bio Breath’s Shilajit?
A: We recommend starting with a pea-sized amount of Shilajit resin (about 100-500 mg) dissolved in warm water, tea, coffee, or a smoothie. Stir until fully dissolved and take once daily, preferably in the morning. You can gradually increase the dosage if needed.
Q: How long does it take to feel the effects of Shilajit?
A: The effects of Shilajit vary from person to person. Some may notice an improvement in energy and mental clarity within a few days, while others may take a few weeks. Consistency is key to experiencing the full benefits.
Q: Is Shilajit safe to use daily?
A: Yes, Shilajit is safe to use daily when taken as directed. However, if you have any medical conditions or are pregnant or breastfeeding, please consult with a healthcare professional before use.
2. Order and Shipping Questions
Q: How long will it take to receive my order?
A: Once your order is placed, it will typically be processed within 1-2 business days. Shipping times vary based on your location, but most orders within Australia arrive within 3-7 business days. You will receive a tracking number once your order has been shipped.
Q: Do you ship internationally?
A: At the moment, we only ship within Australia. However, we are working to expand our shipping options to other countries soon. Stay tuned for updates!
Q: How much does shipping cost?
A: Shipping rates are calculated based on your location and the weight of the package. You will see the shipping cost at checkout before finalising your order.
Q: What should I do if my order hasn’t arrived?
A: If your order hasn’t arrived within the estimated delivery time, please contact us. We’ll check the tracking information and ensure your package is on its way.
3. Returns and Refunds
Q: Can I return my order if I’m not satisfied?
A: Yes, we offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, please contact us within 30 days of receiving your order to initiate a return. The product must be unopened and in its original packaging.
Q: How do I request a refund?
A: To request a refund, please contact our customer support team. Once your return is approved and the product is received in its original condition, we will process your refund.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5-7 business days after we receive the returned product. The funds will be credited back to your original payment method.
4. Product Sourcing and Quality
Q: Where is Bio Breath’s Shilajit sourced from?
A: Our Shilajit is ethically sourced from the pristine Himalayan mountains, where it is purified and processed to ensure the highest quality and potency.
Q: Is your Shilajit tested for purity?
A: Yes, each batch of Shilajit is thoroughly tested to ensure it is free from contaminants and impurities. We guarantee the highest quality product for our customers.
5. Usage and Storage
Q: How should I store my Shilajit?
A: Store your Shilajit in a cool, dry place with the lid tightly closed. Avoid direct sunlight and exposure to moisture to maintain its potency and freshness.
Q: What is the shelf life of Shilajit?
A: When stored properly, Shilajit can last up to 24 months after opening. Always check the packaging for expiration dates.
6. Payment and Checkout
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, etc.) and secure payments via PayPal, Apple Pay and Google Pay. All transactions are processed through Shopify’s secure checkout system.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress.
7. Support Channels
Q: How can I contact customer support?
A: You can reach our customer support team via email or by phone at . We aim to respond to all inquiries within 24-48 hours.
Q: What are your customer support hours?
A: Our customer support team is available Monday through Friday, 9 AM to 5 PM AEST.